1. General Refund Terms
- Refunds are issued only in accordance with this Refund Policy.
- By making a booking, guests acknowledge and accept these terms.
- Refunds are processed using the original payment method where possible.
2. Non-Refundable Bookings
- All bookings are non-refundable by default.
- This reflects the small-scale, independent nature of the accommodation.
3. Exceptional Refunds
- In rare and exceptional circumstances, a refund or partial refund may be offered at the owner's discretion.
- Each request is considered on a case-by-case basis.
- Approval of an exception does not set a precedent for future bookings.
4. Owner-Initiated Cancellations
- If a booking must be cancelled by the owner due to unforeseen circumstances, such as maintenance or safety concerns, guests will be offered a full refund or the option to rebook for alternative dates, subject to availability.
- No additional compensation will be provided.
5. No-Shows & Early Departures
- No refunds are issued for no-shows.
- No refunds are provided for early departures or unused nights.
6. Administrative Fees
- Where a refund or amendment is approved, an administration fee may be deducted to cover processing costs.
- Any applicable fees will be communicated in advance.
7. Processing Time
- Approved refunds are typically processed within 5-10 working days.
- Processing times may vary depending on the payment provider.
8. Travel Insurance
- Guests are strongly encouraged to obtain travel insurance to cover unexpected cancellations, illness, travel disruption, or other unforeseen events.
9. Policy Changes
- This Refund Policy may be updated at any time. The version applicable at the time of booking will apply.
